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FAQ

Account | Kabbalah University | Live Streaming | Store | Living Wisdom | Zohar.com | Community | Learn | Customer Care

Account

How do I become a member of Kabbalah.com? How do I access Kabbalah University?
Click Here to view our membership options and become a member. Our Basic, Premium and Premium Plus Membership levels include varying degrees of access to Kabbalah University.

What membership level options are available and what are the benefits of each level?
Click Here to view our membership options.

How do I change my password?
Log in and go to your user dashboard
Click on Change Password on the top of the page
Enter a new password
Click the Confirm button to update your new password
You will receive an email confirming the updated password

How do I update my profile info?
Log in and go to your user dashboard
Click on My Profile and edit any of the information fields
After you have updated your information
Click the Confirm button save the new information

How do I update my billing information?
Log in and go to your user dashboard
Click on Manage Subscription to update your information
Click the Confirm button save the new information

How does billing work? When will I get billed?
Purchases of products in the online store and live streaming events not included with a monthly membership are processed when you submit your order.

Monthly memberships are billed at the time you sign up or at the end of an applied free trial coupon and include access for the next 30 days.

Regular billing for memberships (when applicable) is processed monthly on the date your membership was created.

Account upgrades or downgrades within a billing cycle are processed when the membership change is completed and your billing date will now be the date your membership upgrade or downgrade was completed.

Can I change my billing date?
The billing date cannot be changed unless you upgrade, downgrade or cancel your membership subscription. If you choose to cancel, you will need to create a new account on the day you would like to be billed.

How do I use my coupon?
To use a coupon, enter the coupon code at the time you create your account. The coupon will automatically be applied to your membership level pricing or the applicable product(s) in your cart.

For information on free membership trials, see below.

Are there free trials? What happens when my free trial ends?
At present, there are no free trials available. A valid credit card is required as part of registering for any free trial to prevent abuse.

Please note that free trials must be cancelled 1 day before the end of your trial period. If the account is not cancelled at this time, you will be billed at full price on the method of payment you used to start your trial until you cancel your membership.

If you cancel before the end of the trial period, you will no longer have free trial access. 

Availability of free trial offers may vary and is subject to change without notice.

How do I upgrade or downgrade my membership level?
Log in and go to your user dashboard
Click on My Membership
Choose the new membership level you would like
Click the Confirm button to update the change to your membership level

Account upgrades or downgrades within a billing cycle are processed when the membership change is completed. Your billing date will now be the date your membership upgrade or downgrade was completed.

How do I cancel my account?
You may cancel your free or paid membership at any time. To cancel your membership, go to your user dashboard and follow the steps below:

Log in and go to your user dashboard
Click on My Membership
Choose Cancel Membership
Click the Confirm button to update the change to your membership level

Are refunds available for paid, monthly memberships?
No full or partial refunds or credits are available for monthly memberships or partially used periods. Following any cancellation, you will continue to have access to the paid service through the end of your current billing period.

How can I follow up on a refund for store purchases?
Click Here for further information.

Can I cancel or change anything on my store order?
Click Here for further information.

How can I contact Customer Care?
Click Here to contact our Customer Care Department.

Do you offer scholarships? How can I apply?
If you have a desire to learn Kabbalah but simply cannot afford it, you may be eligible to receive scholarship assistance for a Kabbalah University membership.

The Kabbalah Centre is a non-profit organization dedicated to disseminating the wisdom of Kabbalah to all people - regardless of background. It is our mission to afford as many people as possible with the opportunity to gain this wisdom in order to improve their lives.

Scholarships are available to those who are unable to afford the cost of classes and/or educational materials.  Click Here to find out more.

I’m a Kabbalah University Member. Why do I need to update my account information?
In March 2014, a new Kabbalah University website was launched. 

To access the new site, all UKabbalah members with existing accounts must confirm their account information and update their user profile.

This one time process will migrate your account to our new platform and allow you to access the new site.

If you need any assistance, please contact our Customer Care department.

 

Account | Kabbalah University | Live Streaming | Store | Living Wisdom | Zohar.com | Community | Learn | Customer Care

Kabbalah University

What is Kabbalah University?
Kabbalah University offers recorded video and audio courses and event lectures for students of all levels on a wide variety of topics.

How often is new content posted?
New video or audio lessons are posted throughout the week for most of our courses. Event lecture recordings are posted after an event has concluded. Typically both course lessons and event lectures are posted within 48 hours of when they are presented. In some cases it does take longer.

What languages are available?
The majority of content on Kabbalah University is available in English or Spanish.

Select courses are available in Russian (Zohar Class), Italian (Kabbalah 1) and German (Kabbalah 1).

With the support of our volunteer community, lessons from a number of courses and event lectures are also available with subtitles.

Click Here if you would like to join our volunteer translation team.

Will Kabbalah University work on my iPad, iPhone or other iOS device?
All video and audio content can be viewed on iPad, iPhone or other iOS devices.

Will Kabbalah University work on my Android device?
Many Android devices can play the video and audio content on Kabbalah University, although each model of Android device is different. Not all Android devices are supported. 

Please check the manual or manufacturer’s website for your device to make sure it can play MP4 and MP3 files.

Can I download video and audio files?
Kabbalah University members can download audio files (MP3 or MP4) for their personal use. These files may not be posted on any other website including Facebook, YouTube and Vimeo among others. Please refer to our Terms of Service for further information.

Audio downloads can be done on a Mac or PC only. 

Video downloads are not available.

How do I download lesson resources like PowerPoint Presentations and Handouts?
Some lessons and lectures include lesson resources like Power Point Presentations or handouts that you can download.  These files are posted as PDF files and must be opened with either Adobe Acrobat Reader (Mac or PC) Preview (Mac) or Adobe Acrobat. 

Click Here to download Adobe Acrobat Reader.

To download Lesson Resources:
Look for the Lesson Resources section on lesson pages. Click on the file name to download the file. Depending on which browser you are using, you may be able to save the file when you begin downloading or you may need to open the file and save it.

Can I bookmark or favorite lessons for viewing at another time?
To mark a video or audio lesson for later viewing, click on the “Add to Favorites” check box on a lesson page. To view content that you have bookmarked, go to your user dashboard and click on My Favorites.

There is no limit on how many items can be added to your Favorites.

 

Account | Kabbalah University | Live Streaming | Store | Living Wisdom | Zohar.com | Community | Learn | Customer Care

Live Streaming

What are Live Streaming Events?
Many of our students do not live near a Kabbalah Centre location or study group. Live Streaming Events provide students around the world with the opportunity to participate in the spiritual connections we make as a global community on a daily, weekly and yearly basis.

What is the closest Live Streaming location to me?
We currently provide live streaming on a regular basis from Los Angeles, London and Moscow and at times we also stream from New York, Israel and other Kabbalah Centre locations.

Which Live Streaming events are included in my Membership?
Most of our live streaming events are included with a Premium Plus ($42/monthly) membership.

These events include:

  • Shabbat Connections
  • Weekday Morning Connections (Los Angeles only)
  • New Moon Connections
  • Live Classroom Events
  • The following Holiday connections: Sukkot, Simchat Torah, Chanukah, Tu b’shevat, Purim, Lag b’Omer, Shavuot, the Ninth of Av, Tu b’Av, Studies and Celebrations

Streaming locations and schedules for events vary. Not all events are streamed from each location. Please check the site for viewing options. Access to Live Streaming Events associated with memberships is subject to change.

Which Live Streaming events are not included with Membership and why?
Some of our events are held outside of Kabbalah Centre locations. As a result, the cost of providing live streaming for these events substantially increases. Your purchase of these events allows us to provide the equipment and staff required to provide live streaming of these events.

The Live Streaming Events not included with any membership level are: Rosh Hashanah, Yom Kippur and Pesach. 

Details on how to purchase access to the live streams of these events is made available in the weeks ahead of the events.

How can I view the agenda for a live event?
The agendas for all live streaming events are posted on the respective event page. 

Due to the nature of live events, all agendas are approximate and subject to change without notice.

How can I view the recording of a Live Streaming Event?
Recordings of Live Streaming Events are posted on Kabbalah University, typically within 48 hours from when the event took place. In certain instances, it may take longer for the recording to be posted.

Members with Premium or Premium Plus Membership can view the recordings.

What are the technical requirements for viewing live streams?
For the best viewing experience, we recommend viewing Live Streaming Events with equipment matching or exceeding these specs:

Computers: Mac or Windows, Duo Core Processor or greater, Ram 4GB+
Operating Systems: Windows XP, Windows 7, OSX, iOS
Recommended Browsers: Firefox, Chrome, Safari
Internet Connection: a wired Internet connection is preferable to wireless with a download speed of at least 1.5 Mbps download speed

For information on viewing live streaming on Apple or Android mobile devices, refer to the sections below.

Can I watch Live Streaming on my iPad, iPhone or other iOS device?
Live Streaming Events can be viewed on iPad, iPhone and other iOS devices. We recommend using Wi-Fi when available.

Please make sure the Wi-Fi or 3G/4G signal strength for your device is strong for the best viewing experience.

Can I watch Live Streaming on my Android device?
Live Streaming Events can be viewed on Android devices when they are set to Desktop Mode. 

Please refer to the manual or manufacturer's website for how to configure your device.

We recommend using Wi-Fi when available.

Please make sure the Wi-Fi or 3G/4G signal strength for your device is strong for the best viewing experience.

Why can’t I see a live streaming event?
Here are some basic tips for troubleshooting Live Streaming issues. Please contact Customer Care for further assistance.

  • Make sure all cables (power, internet, speakers/headphones are connected)
  • Make sure your computer or mobile device is connected to the internet
  • Make sure that your volume level is turned up in three places:
    1. The player on the website
    2. Your computer’s settings
    3. Your speakers and/or headphones if available
  • Check the start time of the event listed in the agenda on the event page
  • Try playing a video from another site like YouTube. Can you see and hear the video?
  • Try refreshing your browser and clicking play
  • Try quitting and restarting your browser
  • Try restarting your computer

 

Account | Kabbalah University | Live Streaming | Store | Living Wisdom | Zohar.com | Community | Learn | Customer Care

Zohar.com

What is Zohar.com?
The Zohar is an ancient text that gives spiritual context to the stories of the Bible. On Zohar.com you can access the origianal Aramaic text of the Zohar with English transation and commentary, by Rav Yehuda Ashlag.

 

Account | Kabbalah University | Live Streaming | Store | Living Wisdom | Zohar.com | Community | Learn | Customer Care

Living Wisdom

What is Living Wisdom?
Living Wisdom is the destination for articles about Kabbalah as it relates to wide ranging topics.

How often are new articles posted?
New articles are posted on a weekly basis.

 

Account | Kabbalah University | Live Streaming | Store | Living Wisdom | Zohar.com | Community | Learn | Customer Care

Store

How do I place an order?

  • SELECT ITEMS: To order, select an item and click ADD TO CART.  To add more items to your cart, click on CONTINUE SHOPPING. When you are ready to make your purchase, click CHECKOUT at the bottom of your order.
  • CHECKOUT: Once you have selected CHECKOUT, enter your billing information and a shipping address.  If you are logged in to the store  you can click on the drop down arrow to select from MY SAVED BILLING ADDRESSES. If your shipping address is the same as your billing address you may select “My billing information is the same as my delivery information” 
  • SELECT A SHIPPING METHOD: Shipping cost will calculate automatically for the method you are selecting. Promotional free shipping will be sent via USPS Media Mail.
  • CONFIRM ORDER AND SUBMIT: Enter your payment information, then click REVIEW ORDER to make sure your information is correct. When you are ready to process your order, click SUBMIT MY ORDER. You will receive an order confirmation email once your order is complete.

How do I update my billing and/or shipping information?
Login to your account then click “my account” on the upper-right corner of your screen.  Under “Personal Information” click “Manage your billing addresses” or “Manage your shipping addresses” then follow instructions.

Can I cancel or change anything on my store order?
An order cannot be cancelled, changed or updated once it has been placed.  A Customer Care representative must be notified IMMEDIATELY -- within the business hours (9am to 5pm PST) of the same day the order was placed to possibly cancel or void  your order. There is, however, no guarantee that we will be able to cancel your order.

If the order has already shipped, the package must be returned to the Kabbalah Centre before a refund for the item(s) cost can be processed. Shipping cost cannot be refunded.

How fast can I get my shipment?
Please Click Here for estimated shipping times. 

How can I track my shipment?
You will receive notification by email once your order ships. All orders are normally processed for shipment the following business day, unless there is a holiday or under extreme weather conditions.  Should you fail to receive an email notification, you may contact Customer Care at 866 821-9299 or 310 867-2800, or via email at care@kabbalah.com or order@kabbalah.com for assistance.

I cannot find my country on the list of destinations. Help?
Due to reports of fraud, identity theft, and certain customs restrictions, we have disabled online purchasing for orders shipping to Nigera, Ghana and Turkey. For assistance in placing your order, please email: order@kabbalah.com

How can I download or open my e-book?
Please Click Here for instructions on how to download and open your purchased e-book(s).

How can I return my order?
Please Click Here for returns and exchanges. 

I don’t have a credit card. How can I place an order?
To pay by check or money order please contact Student Support at 1-800-522-2252 or via email at support@kabbalah.com for assistance in placing your order.

Unable to find an item online?
Items not available online may be out of stock or very low in stock. For assistance, please contact Student Support at 1800 522-2252 or via email at support@kabbalah.com 

How can I follow up on a refund for store purchases?
Credit Card refunds normally take up to 15 business days to be completed.

Check refunds take almost double the time.  

To follow-up, please contact Customer Care at 866 821-9299 or 310 867-2800, or via email at care@kabbalah.com or order@kabbalah.com

 

Account | Kabbalah University | Live Streaming | Store | Living Wisdom | Zohar.com | Community | Learn | Customer Care

Community

What is the Kabbalah Centre Online Community?
The Kabbalah Centre Online Community is where you can connect with other Kabbalah students & share what you are learning through our student blogs, online prayer list, e-cards, and the Kabbalah Centre Volunteer Program. New features will be added over time.

What are the Kabbalah Community behavior guidelines?
The Kabbalah Centre Community is a safe place for the exchange of thoughts, ideas, questions and connecting with other users. Please make sure that your postings are respectful and support others in the online community.

Behavior that is not permitted includes:

  • Inappropriate language
  • Inappropriate behavior
  • Spamming
  • Soliciting

Flaming, harassing members, spamming and obscene language is strictly prohibited and can lead to the loss of your community privileges. For further information, view our Terms of Service.

 

Account | Kabbalah University | Live Streaming | Store | Living Wisdom | Zohar.com | Community | Learn | Customer Care

Learn.kabbalah.com 

As of April 2, 2014 no new purchases can be made on learn.kabbalah.com. To discover new content from the Kabbalah Centre, please become a member of Kabbalah.com.

Click here to view our membership options.

How can I access my existing purchases?
Log in to your account at http://learn.kabbalah.com

Click on my lessons or Living Kabbalah system to access your purchased content.

 

Account | Kabbalah University | Live Streaming | Store | Living Wisdom | Zohar.com | Community | Learn | Customer Care

Customer Care 

The Kabbalah Centre is happy to receive your questions and feedback. Contact us using the information below or click here to contact us by online webform. Please provide as much information as possible so that we can best assist you. If you need to reach us outside of our normal business hours, please email us or leave a message and we will get back to you as soon as possible.

Kabbalah University
Hours: Monday – Thursday 9:00 AM – 4:00 PM PST;
Friday 9:00 AM – 2:30 PM PST
General & Online Store Inquiries
Hours: Monday – Friday 8:00 AM- 4:00 PM PST
Skype: kabbalahuniversity
Phone: US & Canada Toll Free: 888-898-8358
Local Calls: 424-332-5381
Outside the US: 310-867-2874
Email: care@ukabbalah.com
Phone: US & Canada
Toll Free: 866-821-9299
Outside the US: 310-867-2800
Email: care@kabbalah.com or
order@kabbalah.com

 

 

FIND A KABBALAH CENTRE NEAR YOU
The Centre was founded by Rav Yehuda Ashlag in 1922 and now spans the globe with brick and mortar locations in more than 40 cities as well as extensive online presence.
RT @thezohar: Kindness begets kindness. Go and be kind to those who do kindness by you. 20 hours 54 min ago

Now I look back and question what exactly I did and how I managed without these teachings in my life.

- Christopher Smith

Kabbalah is the best gift I have had this year. But it did not come easy. It is a result of a lot of hard, focused, and disciplined work my teacher guided me through. Often I had to go out of my comfort zone to apply the tools. But the satisfaction and confidence I now feel is indescribable.

- Sam Parnaso

In the midst of such chaos in my life, I have been able to find peace through studying Kabbalah. Without any doubts whatsoever, I would highly recommend anyone to call. I am so thankful for The Kabbalah Centre, because it has made all the difference in my spiritual growth and development.
- Susan Perry Simpson